Delivery & Returns

Packaging

All orders at Emily Mortimer Jewellery are wrapped in a Gift Box with tissue paper and shipped in padded silver envelopes. If you are sending your order as a present and would like a little note to be added please get in touch. There is also the option of adding a Gift Bag to your order for £1.50. 

Delivery Service

For all UK deliveries we use either Royal Mail Special Delivery Next Day Service or Royal Mail 1st Class Signed For. If you choose Royal Mail Next Day Delivery your parcel will arrive by 1pm the following day after posting, it will be insured and someone will need to sign for it. If you use Royal Mail 1st Class Signed For your parcel will arrive 1-3 working days after posting and someone will need to sign for it. Anything under £100.00 we would recommend Royal Mail Signed For and anything over £100.00 we would recommend Royal Mail Special Delivery.

If you'd like your jewellery to be sent on a specific day, please contact Emily Mortimer Jewellery directly to arrange it.

For all International deliveries we use Royal Mail International Tracked & Signed. Delivery is between 5-7 working days and will require a signature upon arrival.

For international shipping, ALL duties and taxes are the responsibility of the customers.

Delivery Charges

Royal Mail Special Delivery is £7.50 to all UK addresses 

Royal Mail 1st Class Signed for is £5.00 to all UK addresses

  • Europe – £15
  • United States – £20
  • Rest of the World – £20

Please note delivery charges will not be refunded.

Delivery Times

If the piece you've ordered is in stock it will be sent it out within 1-2 working days. If it is out of stock, then it could take between four to six weeks to order and we will be in touch.

Sometimes due to different circumstances  we are unable to get to the post office by the next working day. If your parcel is really urgent please contact Emily and we will do our best to ensure your delivery arrives on time.